Shipping policy

Shipping Policy 

In-Store Pickup

Complimentary in-store pickup is available at our Roncesvalles showroom.

313 Design Market
313 Roncesvalles Avenue
Toronto, Ontario
M6R 2M6
Canada

We will contact you by email or phone when your order is ready for collection. Please wait until you have received confirmation before visiting to pick up your order.

Our current showroom hours can be found on our website.

Standard Shipping

For eligible non-furniture items, standard shipping rates are:

• Ontario and Quebec: $15

• Rest of Canada: $25

All rates are in Canadian dollars.

Certain products may have product-specific shipping rates based on size, weight, point of origin or supplier-direct fulfilment. Where a different shipping charge is shown at checkout or provided on a quotation, that rate will apply.

Furniture and Oversized Items

Furniture and oversized merchandise are generally charged at 8% of the item's pre-tax regular retail price for standard curbside delivery.

For discounted furniture, the delivery charge is calculated using the item's regular retail price unless otherwise stated.

Standard curbside delivery means delivery to an accessible curbside or designated receiving area at the delivery address. It does not include delivery to a room of choice, unpacking, assembly, installation or removal of packaging.

If you require white glove delivery, delivery to a room of choice, unpacking, assembly, packaging removal or other special delivery services, additional charges may apply. Please contact us and we will provide a delivery quote based on your requirements.

The standard 8% delivery rate does not apply to destinations requiring unusual or specialized access. This may include certain rural or remote locations, islands requiring boat or ferry access, locations with restricted road access or other destinations requiring specialized transportation or handling.

A separate delivery quote will be provided for these locations and for any delivery with special access requirements.

If you are unsure whether your delivery address qualifies for standard curbside delivery, please contact us before placing your order.

In-store pickup is complimentary where pickup is available for the item.

Delivery Services

Depending on the item and destination, orders may be delivered by Canada Post, FedEx, Purolator, UPS, a local courier, a furniture carrier or another third-party delivery provider.

Standard furniture delivery is curbside or to a designated accessible receiving area. It does not include placement inside the residence or commercial space, assembly, installation or removal of packaging unless expressly stated.

White glove delivery may be available for certain products and destinations. Please contact us before ordering if you require delivery to a room of choice, unpacking, assembly, packaging removal or other special handling so that we can confirm availability and provide a quote.

Customers are responsible for ensuring that the delivery location can accommodate the merchandise and selected delivery service, including adequate roadway access, doorway, hallway, stairway and elevator clearance where applicable.

Additional charges resulting from restricted access, an unsuccessful delivery attempt, storage, redelivery or special handling may be the responsibility of the customer.

Processing and Lead Times

In-stock merchandise is generally processed within 1 to 3 business days.

Products that are not stocked by 313 Design Market may be ordered from a manufacturer, distributor or supplier after your order is placed. Estimated lead times are shown on individual product pages where available.

All lead times and delivery dates are estimates. They are based on information available to us at the time of purchase and are not guaranteed.

Manufacturer production schedules, inventory availability, freight transportation, customs processing, weather, carrier disruptions and other circumstances outside our control may affect delivery times.

If we become aware of a significant change to the expected lead time for your order, we will contact you.

Special Orders

A special-order item is a product ordered from the manufacturer or supplier specifically for your order.

Special-order, made-to-order, custom and COM/COL merchandise may have longer lead times and may ship from locations outside Canada before arriving at 313 Design Market or being delivered to the customer.

Special-order merchandise is final sale. Please refer to our Returns & Exchanges Policy for complete details.

Order Cancellations

Orders may be cancelled within 24 hours of being placed.

Cancellation requests must be received by 313 Design Market within this 24-hour period. After 24 hours, the order is considered confirmed and can no longer be cancelled or modified.

This cancellation period also applies to special-order, made-to-order, custom and COM/COL orders.

Multiple Shipments

Orders containing multiple products may arrive in separate shipments, particularly when items are coming from different suppliers or locations.

Where appropriate, we will provide available tracking or delivery information as each part of the order is dispatched.

Receiving Your Delivery

Please inspect your order as soon as it is received.

Where visible damage to the packaging is present, please note the damage with the carrier at the time of delivery whenever possible.

If an item arrives damaged, defective or incorrect, contact us at hello@313designmarket.com within 24 hours of delivery. Please include your order information and photographs of both the merchandise and its packaging.

Keep all original packaging until the issue has been reviewed and resolved.

Shipping Delays

Delivery dates and transit times are estimates and cannot be guaranteed.

Carrier delays, weather, service disruptions, supplier delays and other circumstances outside our control may affect delivery times.

If your order is significantly delayed, please contact us and we will assist with obtaining the most current information available.

Shipping Charges and Returns

Original shipping, delivery and white glove service charges are non-refundable.

Customers are responsible for return shipping and any shipping costs associated with an exchange unless the merchandise was received damaged, defective or incorrect.

Please refer to our Returns & Exchanges Policy for complete return eligibility and conditions.

Shipping Area

We currently ship within Canada only.

For questions regarding shipping, delivery or a specific order, please contact:

313 Design Market
313 Roncesvalles Avenue
Toronto, Ontario
M6R 2M6
Canada

hello@313designmarket.com
416-537-2220