Refund policy
Returns & Exchanges
We want you to be confident in your purchase. Because our collection includes both merchandise stocked in our showroom and products ordered specifically for individual customers, return eligibility depends on the type of item purchased.
Regular In-Stock Merchandise
Regular-priced merchandise that is stocked by 313 Design Market may be returned for store credit or exchanged within 14 days of purchase.
To be eligible for a return or exchange, merchandise must be unused, unopened, in its original packaging and accompanied by the original receipt or proof of purchase.
Refunds to the original method of payment are not offered for regular in-stock merchandise.
Gus* Modern Returns
Gus* Modern items may be returned within 14 days of the recorded delivery date or the date the order was picked up.
A 20% restocking fee applies to returned Gus* Modern merchandise.
Items must be unused, unassembled and in their original packaging, with proof of purchase. Returns may be subject to inspection before they are accepted.
Floor models, clearance items and any Gus* Modern products specifically identified as final sale cannot be returned or exchanged.
Final Sale Items
The following cannot be returned, refunded or exchanged:
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Made-to-order furniture
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Custom orders
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COM/COL orders
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Special-order items, meaning products ordered from the manufacturer specifically for your order
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Floor models
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Clearance items
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Items specifically marked as final sale
Where an item is a special order or otherwise final sale, this will be indicated on the product page, quotation, invoice or order confirmation where applicable.
Order Cancellations
Orders may be cancelled within 24 hours of being placed.
Cancellation requests must be received by 313 Design Market within this 24-hour period. After 24 hours, the order is considered confirmed and can no longer be cancelled or modified.
This 24-hour cancellation period also applies to special-order, made-to-order, custom and COM/COL orders. Once the 24-hour cancellation period has passed, these orders are final and cannot be cancelled or modified.
Return Shipping
Customers are responsible for all shipping costs associated with a return or exchange, unless the merchandise was received damaged, defective or incorrect.
Original shipping, delivery and white glove service charges are non-refundable.
For exchanges requiring shipment, the customer is responsible for the cost of returning the original item as well as the cost of shipping the replacement item.
Please do not return merchandise to the manufacturer or supplier directly. Contact us before shipping any return so that we can provide return instructions.
Returns should be sent to:
313 Design Market
313 Roncesvalles Avenue
Toronto, Ontario
M6R 2M6
Canada
We recommend using a trackable and insured shipping service. Merchandise remains the customer's responsibility until it has been received and inspected by 313 Design Market.
Damaged, Defective or Incorrect Items
Please inspect your order as soon as it is received.
If an item arrives damaged, defective or incorrect, please contact us at hello@313designmarket.com within 24 hours of delivery. Include your order information and photographs of the item and its packaging so that we can assist you.
Please retain all original packaging while the issue is being reviewed.
Damage, defects and incorrect items are handled separately from our regular return policy. Final sale status does not prevent you from contacting us if an item arrives damaged, defective or incorrect.
In-Store Purchases
Items purchased in our showroom must be returned to the showroom. The same eligibility requirements and return conditions outlined above apply.
Questions
If you are unsure whether an item is eligible for return or is considered a special order, please contact us before purchasing.
313 Design Market
313 Roncesvalles Avenue
Toronto, Ontario
M6R 2M6
Canada
hello@313designmarket.com
416-537-2220